Frequently Asked Questions

My go to for dents and dingers.

Good people amazing job very efficient very friendly very welcoming and very reasonable

My husband was broke down in his Semi, unable to travel to get parts. It was almost closing time and... read moreMy husband was broke down in his Semi, unable to travel to get parts. It was almost closing time and they went out of their way to help. If I could give them 10 stars I would. I am extremely grateful. I actually was the one who called and I was in a completely different state. My husband really didn't think anyone was going to be willing to help. The man I talked to was very nice on the phone . They went above and beyond. Only place we will call if we have issues in that area and the one place we will recommend. Thanks again. read less

Always excellent customer service.Thank you, Manager, Sarah. More damage to my car and Again excellent service and advice from Miller's... read moreAlways excellent customer service.Thank you, Manager, Sarah. More damage to my car and Again excellent service and advice from Miller's Body Shop. Thank you. read less

New building is spectacular very good location great staff

The people are really kind and do great work. . I definitely recommend them for anyone.

The folks at Miller (especially Sarah and Josh) were wonderful. They were very professional and helpful in repairing the... read moreThe folks at Miller (especially Sarah and Josh) were wonderful. They were very professional and helpful in repairing the damage to my car. They were prompt and communicated with me quickly with updates as they waited for some of the backordered parts to be delivered to them. Once they received the parts from their suppliers they worked quickly to repair my car exactly to my liking. Their price was fair for the work they did. They helped me out a ton by letting me use one of their loaner cars until my car was fixed at no charge!! I highly recommend the folks at Miller's Body Shop for any body work you need done on your vehicle. read less

I had the pleasure of working with Sarah at Miller Body shop, my entire experience was easy, pleasant and brought... read moreI had the pleasure of working with Sarah at Miller Body shop, my entire experience was easy, pleasant and brought ease of mind. I was regularly updated on each step of the repair process from intake, to part order status, sanding, painting and finishing touches. I was provided with a clean, operational and fuel efficient loaner vehicle to ease my worries about transportation. the work performed on my vehicle was spotless( arguably better looking than before) I can't thank Sarah enough. if i'm ever in need of body work I will be returning to MIller Body shop read less

READ IT, THEY ROCK! You can see the before and after pictures. They speak for themselves on the amazing body... read moreREAD IT, THEY ROCK! You can see the before and after pictures. They speak for themselves on the amazing body work and whatever else they had to do to make this wreck my brand new 2021 car again. Not only did they speak to me every week (38 days of damage and part seeking-difficult in these times) they gave me updates, were so courteous and friendly when I called, constantly. They were/are AMAZING if I ever hit a 200lb buck again I would have it towed 300 miles to have THEM work on it. This is the most amazing body shop and they have the most empathetic and understanding people I have ever met. I would more than recommend them to get any car fixed, I would force you to choose them! Thank you so much Sarah and Josh. You were my life line during this time of part shortages and my ruined brand new car, that is now brand new again. I've never been so happy with the quality and comfort of knowing my car and my safety, are in AMAZING hands. Thank you to everyone that worked on it, and thank you to Miller Body Shop. You're one of a kind! read less

Highly recommend this body shop! I was in my first accident and was very nervous about the entire process. Sarah... read moreHighly recommend this body shop! I was in my first accident and was very nervous about the entire process. Sarah helped me every step of the way and made the experience easy. read less

We took my mothers car in for repair after a pretty substantial accident. I cannot say enough about Sarah and... read moreWe took my mothers car in for repair after a pretty substantial accident. I cannot say enough about Sarah and her team. Fantastic work and great communication. She went above and beyond to keep my mom at ease through the whole process. Kudos to you and your team. read less

Went in got what I needed. Very good service.

They did a fantastic job on my Malibu! Unfortunately I hit a Toyota Corolla and did a little damage... read moreThey did a fantastic job on my Malibu! Unfortunately I hit a Toyota Corolla and did a little damage to my vehicle. The Malibu looks perfect just like nothing ever happened. And the car even came back cleaner then it was! Highly recommend to anyone needing body work. read less

These folks did an incredible job fixing my 2019 Tacoma. What a relief to have your vehicle flawlessly repaired back... read moreThese folks did an incredible job fixing my 2019 Tacoma. What a relief to have your vehicle flawlessly repaired back to brand new condition. They were very kind and professional as well. The whole experience was 100%. I would highly recommend this repair shop. Thanks again. read less

Great service

If you want your car be fixed in certain way and they agree to do it, then nothing to worry... read moreIf you want your car be fixed in certain way and they agree to do it, then nothing to worry about! Just leave the car to them then you will get what you want! Nice service and good price! read less

They performed the work in a timely fashion and the work is quality.

Great people. They know their stuff. Excellent service.

Very satisfied with their work. And knew their business

Good people

Gave me just what I asked for... Good service and stuck to the estimate

Justin does an excellent job of managing the work there.

Alex at Paul Miller Collision is truly the best. Great guy, very friendly, and responded quickly to all my... read moreAlex at Paul Miller Collision is truly the best. Great guy, very friendly, and responded quickly to all my communications. He made my body repair process as painless as possible. Worked with my insurance, was totally transparent on all costs, and got the work done as quickly as possible. Also cleaned my car for me!! Would absolutely recommend for any body work needs. read less

The Staff here is amazing. Can I say that one more time. Truly amazing. From the beginning of the process... read moreThe Staff here is amazing. Can I say that one more time. Truly amazing. From the beginning of the process they helped me every step of the way. Kind, courteous, and Genuine. No body wants to be in a body shop with a broken car, But they made the experience a pleasant one. From getting a rental to picking up my beautifully repaired car, they were top notch professional. read less

What a great experience! 100% Honesty. Paul Miller did an amazing job on replacing my front end. Communication was great... read moreWhat a great experience! 100% Honesty. Paul Miller did an amazing job on replacing my front end. Communication was great every step of the way. Laurie did a fantastic job throughout the whole process, and Alex the GM was very personable and understanding of my situation. Not too mention, they are understaffed with technicians and still managed to get my vehicle back to me in a timely fashion. read less

You will want you luxury cars fixed there Good set up for repairs

Quick, competent, professional, perfect results. Completely managed and interfaced with the insurance company to resolve delta repair authorization and pricing.... read moreQuick, competent, professional, perfect results. Completely managed and interfaced with the insurance company to resolve delta repair authorization and pricing. Just dropped the car off, and then picked it up fully done a week later. A little tricky to spot off the road. The first time you look for the shop you really need to brake hard to make the turn, but worth the effort to find them. read less

This was my first time using Paul Miller Performance Collision Center for my new BMW and it was an all... read moreThis was my first time using Paul Miller Performance Collision Center for my new BMW and it was an all around great experience. Alexander Grazioli and Laurie LaTesta were very helpful and accommodating, walking me through the process. The shop employees, who took care of my car, treated it like it was their own. Very thorough and attentive staff. read less

Great Service. Great Job. Great People. Best Ever - Major Repairs from Car Accident.

Great service from the customer representatives to the quality of work done on my vehicle. Thank you !!!

Paul did a great job with the repairs on my Denali will definitely be taking him anybody work I have... read morePaul did a great job with the repairs on my Denali will definitely be taking him anybody work I have to have done. Not only did he do a good job he had a fair price read less

I wouldn’t trust my car with any other collision center . They are great !!!! Mr. Digangi was absolutely... read moreI wouldn’t trust my car with any other collision center . They are great !!!! Mr. Digangi was absolutely excellent to work with. He explained every detail to my husband and I , mind you the world is going through an pandemic at this time , and everyone is on edge . Mr. Digangi was professional and the nicest !! I had a dent/scratches on my door which they fixed impeccably. I also had a minor scratch on my bumper which Mr Digangi fixed himself . I’m in awe of Paul Miller and the employee’s whom are always kind and generous of there time . If your driving a BMW or any vehicle for that matter and there able to assist with bodywork , Paul Miller Collision Center is the way to go . Thanks Again & Greatly Appreciated Mr Digangi!!! read less

I had some minor paint repair to the hood of my Subaru Crosstrek and the team here was absolutely stellar.... read moreI had some minor paint repair to the hood of my Subaru Crosstrek and the team here was absolutely stellar. They did an impeccable job fixing the hood and they also were wonderful with helping me handle the hiccups with my insurance company. Both Laurie and Valarie were fantastic with helping me with all the little details and organizing with my insurance. If I ever need to have work done again, I will absolutely go here again. read less

Looks and rides like it was never in a accident

I cannot thank Paul Miller Collision Center , especially service manager Fab, for the amazing job completed on my 2015... read moreI cannot thank Paul Miller Collision Center , especially service manager Fab, for the amazing job completed on my 2015 4 series. Fab and his staff are complete professionals and go above and beyond to meet and exceed customer expectations. Fab , was kind and unbelievably understanding regarding my car and stayed in contact with me with repair updates and overall progress. Fab made an extremely stressful event worry free and positive. I am grateful to Fab and his returning my car to me better then the day I bought it. read less

After my car got hit I decided to bring it to Paul Miller Collision Center in Wayne. This place... read moreAfter my car got hit I decided to bring it to Paul Miller Collision Center in Wayne. This place exceeded my expectations. Everyone was beyond helpful!! The woman that works the front office was on point and answered every question I had. Fab, the manager was beyond helpful, professional, and easy to work with. After getting my car back I was thrilled with the work! I would 100% bring my car back.. Wish everyone ran their business like these guys! What a team:) read less

I wouldn’t trust anyone else to fix my car! Paul Miller Collision Center will not let you down. I’ve now... read moreI wouldn’t trust anyone else to fix my car! Paul Miller Collision Center will not let you down. I’ve now used their services 3 times and every time my car came out more beautiful than ever before. While the condition of the front office is a little dusty and grimy, your car will come out super shiny. Having an older car shipped over from Europe I was a little worried at first they wouldn’t find the parts, but my worries were ill-founded. They found every part at a very reasonable price. Valerie in the office rocks! She might come over a little blunt, but that’s only because she knows her stuff and won’t sugarcoat the repair needed and the cost. It has been ducky working with her. Fab, the manager, excels in customer service and professionalism. He creates a trustworthy atmosphere which reassured me that the work would be well done. On my last visit, I had my car polished and had the pleasure of meeting Mike who works in the back. His passion for cars and a work well done was so apparent I immediately entrusted him with my car. With this team, the uneasiness that comes with getting a car fixed, was washed away. Thank you! read less

Great customer service. Shop Manager was very helpful and quickly provided a quote for work. Turn around... read moreGreat customer service. Shop Manager was very helpful and quickly provided a quote for work. Turn around time was good. Would definitely use Paul Miller Collision should I need them again read less

I had such a great experience here. I'm a first time BMW owner and was nervous when I needed a... read moreI had such a great experience here. I'm a first time BMW owner and was nervous when I needed a repair (luxury vehicle parts can be pricey) but the manager was so amazing the whole way through, I will never take my vehicle anywhere else! He walked me through my options and took a conservative approach on my repair. He was able to fix it without me having to order an additional/larger part and it saved me a good amount of money. He went the extra mile to make sure I understood what was needed and I can't tell you how much I appreciate that. The work was pristine and it was done really quickly too! If I could give them more than 5 stars, I would! read less

Good service

Work was done on time and for the exact same price as the estimate.

Best collision center around

Very professional and courteous. My vehicle is a lease from another Paul Miller business, so when it was damaged I... read moreVery professional and courteous. My vehicle is a lease from another Paul Miller business, so when it was damaged I wanted to take it here so I wouldn't have to worry about the work not being up to Paul Miller standards when it came time to turn the lease in. I was a little nervous to only find a handful of reviews online and those all pretty much being negative before dropping the car off. I was pleasantly relieved to find that these reviews were either issues of the past or unfounded. All interactions were pleasant and hassle free. The work was also perfectly done. Over all they earned the 5 stars, my time to type a review, and a future customer. read less

I was a little bit worried to bring the car after the bad reviews but service was really good. Julien... read moreI was a little bit worried to bring the car after the bad reviews but service was really good. Julien was very helpful on guiding in the process of insurance claim. The only negative point was that one part had to be back ordered and it took two weeks to get. Not their fault read less